Returns & Exchanges
At ACE Peripherals, we strive to ensure your tech setup is perfect by offering a 30-day return policy for all genuine electronics and accessories. If your device is defective or doesn't meet your expectations, we are committed to a seamless exchange or refund process.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the item in its original manufacturer packaging with all included cables, manuals, and accessories to ensure eligibility for a full refund.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing