Frequently Asked Questions
Everything you need to know about your electronics purchase at ACE Peripherals.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
Do all products come with a manufacturer warranty?
Yes, all electronics sold by ACE Peripherals are 100% authentic and come with a standard 12-month manufacturer warranty covering technical defects.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to non-defective opened items.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Do you offer technical support for hardware installation?
Our dedicated support team is available via email and live chat to provide basic troubleshooting and guidance for setting up your new peripherals and components.